Picobello Terms of Service
Version 1 · Release date: 13 October 2026
These Terms govern Picobello and its related services. The operator is Picobello Software UG (haftungsbeschränkt), registered office Berlin, with the business address c/o The Base Berlin One, Pestalozzistraße 5-8, Apt. 216, 13187 Berlin, Germany ("Picobello", "we", "us"). The company is represented by its managing director, Felix Parey, and is registered in the commercial register of Amtsgericht Charlottenburg under HRB 291439 B. Contact: support@picobelloapp.com.
Picobello turns family chores into quests and virtual coins. A parent or guardian configures the family and any real-world rewards. These Terms do not reduce mandatory consumer rights.
1. Adult account and agreement
Only an adult who can enter a binding agreement may create a parent account and accept these Terms. A parent accepts these Terms by continuing on the sign-in screen, which links to them. By creating a family, the adult confirms that they are authorized to manage the account and child profiles they create.
Users who are legally children do not accept these Terms or create independent public accounts. They use a child profile created and authorized by a parent or legal guardian. The adult is responsible for choosing age-appropriate tasks and rewards, supervising use, maintaining accurate family information and considering the child's interests.
The "child" label is an app role, not a legal determination that a user is a minor. The role currently supports ages 4–18. A person in that role who is 18, or otherwise legally an adult under applicable law, has the authority and rights that apply to an adult, including the right to delete their own profile.
Acceptance of these Terms, acknowledgement of the Privacy Policy and guardian authorization are recorded as separate decisions. The Privacy Policy explains the data processing and withdrawal options.
2. Accounts and security
A parent may sign in using a supported method such as email, Sign in with Apple or Google Sign-In. You must provide accurate information, keep credentials and adult access codes secure, use the adult gate responsibly and notify us promptly if you suspect unauthorized access.
Do not share a parent sign-in or co-parent code with a child or an unrelated person. You are responsible for activity performed through your account if you caused it or made it possible by not keeping your credentials secure. This does not make you responsible for security failures or unlawful conduct on Picobello's side.
3. Family setup and child profiles
The parent creates the family, chooses child display names and selects areas, quests, rewards and family settings. Use a nickname rather than a child's full legal name. Do not put medical, religious, location, humiliating or other sensitive facts into profile names, support messages or configurations. Each child picks their own avatar from the set provided by the app.
The current family app does not let users upload custom area, quest, reward or profile images. Catalog media is supplied and administered by Picobello.
4. Pairing and additional parents
An authenticated parent can create a six-digit household code for child devices. It is valid for 10 minutes and can be used by multiple child devices while it remains live. Presenting a valid code reveals the active child profiles' names and avatars so the user can select the correct child. Selecting a child can create a revocable child session without a second approval action on the parent's device. The creating parent can see joins and revoke the code or sessions.
A separate co-parent code is intended for one adult. It is valid for 10 minutes and is consumed after a successful adult join. The adult can join by signing in with their own supported credential, or by entering the code on their device without a sign-in of their own. A parent who joined only by code has fewer rights than a parent with their own sign-in: they can be removed by a parent with their own sign-in, and they lose access if the last parent with their own sign-in deletes their account. A parent must share either type of code only with an intended household member and revoke it if it may have been exposed.
5. Licence
Subject to these Terms, we grant you a personal, limited, non-exclusive and non-transferable licence to use the Service on devices you own or control for your household's non-commercial use. The licence ends as described in section 15.
Except where law permits otherwise, you may not copy, sell, rent, redistribute, reverse engineer, interfere with or extract the source code, assets or service; bypass security or rate limits; or use automated tools to scrape or manipulate accounts, quests, coins or rewards.
6. Quests, coins and family rewards
Coins are closed-loop virtual points with no cash value. They cannot be withdrawn, sold or transferred outside the Service.
Tasks, reward eligibility, coin prices and any real-world reward are selected or approved by the parent. Picobello is not the supplier of a family's treats, screen time, outings, money rewards or other household promises and cannot enforce an agreement between parent and child.
We may correct balances or states affected by fraud, duplication or technical error. We will not remove paid value contrary to mandatory consumer law.
7. Recommendations
The setup flow may filter or recommend catalog tasks and rewards using child age and parent preferences. These suggestions are a configuration aid only. The parent makes the final choice and can choose other available items.
8. Subscription required for new-family activation
Under the current setup flow, an active auto-renewable subscription or trial is required to activate a new family. The store you buy from, the App Store on iOS or Google Play on Android, shows the price, billing period, trial terms if any and included features before purchase. Apple or Google processes payment under its own store terms.
Unless cancelled at least as required by the store before renewal, a subscription renews automatically. Manage or cancel it in your Apple Account subscription settings on iOS, or in Google Play under Payments & subscriptions on Android. Deleting your Picobello account does not cancel a store subscription. A subscription is bound to one family: moving it to another family ends Premium access for the previous family. Restores and family transfers are subject to entitlement verification and one-family binding intended to prevent duplicate use. Mandatory withdrawal, refund and consumer rights remain unaffected.
9. Notifications
Notifications are optional. If enabled, they may include family event, task or reward information and may appear on the device lock screen according to operating-system settings. You can disable them in the app or device settings without losing the core quest experience.
10. Acceptable use
You must not:
- use the Service unlawfully, fraudulently or in a way that harms or exploits a child;
- attempt to access another family, impersonate a guardian or connect a device without authorization;
- disclose pairing codes, session credentials or export links to unauthorized people;
- probe, disrupt, overload or bypass the Service's security;
- manipulate quests, balances, purchases, redemptions or subscriptions dishonestly;
- introduce malicious code or use bots, scrapers or automated attacks; or
- use profile or household fields to demean a child or store unlawful or unnecessary sensitive information.
Good-faith security reports sent privately to the support contact are not prohibited by this section.
11. Intellectual property
The Service, software, design, text, artwork, characters, catalog content and trademarks belong to Picobello or its licensors. These Terms grant only the limited right to use the Service and do not transfer ownership.
You retain rights in the limited information you provide. You authorize us and our contracted providers to host, copy, synchronize and otherwise process it only as needed to provide, secure and administer the Service and comply with law, as described in the Privacy Policy.
12. Privacy and children
The Privacy Policy forms part of the information governing the Service. It describes child and parent data, same-family visibility, providers, transfers, retention, rights and deletion.
13. Third-party services and app stores
The Service relies on Apple and Google/Firebase for functions such as distribution, authentication, cloud hosting, synchronization, attestation, notifications and subscriptions. Interruptions or changes to those services can affect Picobello.
For an app downloaded from Apple's App Store, these Terms are between you and Picobello, not Apple. Apple is not responsible for maintaining or supporting the Service. Apple and its subsidiaries are third-party beneficiaries of the licence terms to the extent required by Apple's rules. For an app downloaded from Google Play, these Terms are likewise between you and Picobello, not Google, and Google is not responsible for maintaining or supporting the Service. Mandatory claims and rights against Apple, Google or Picobello remain governed by applicable law.
14. Availability and changes
We aim to keep the Service available. Maintenance, security incidents, legal requirements, provider outages or product changes may temporarily limit it; your statutory rights in that case remain unaffected.
We may change, suspend or discontinue features where this is necessary for security, legal, technical or provider reasons or to improve the Service. We will tell you in good time, in the app or by email, about a change that materially restricts your use of a paid subscription. In that case you may end the subscription free of charge within 30 days after the notice or the change, whichever is later, through the store where you bought it. Mandatory consumer rights remain unaffected.
15. Suspension and termination
You may stop using the Service and request account deletion at any time. We may restrict or suspend access where reasonably necessary to address a material breach, security threat, fraud, child-safety concern, legal requirement or risk to another family. Unless this would endanger a person or conflict with the law, we will notify you beforehand and give you an opportunity to correct the issue.
Deletion and termination end the licence. Provisions concerning intellectual property, lawful records, disputes and liabilities survive only to the extent necessary.
16. Disclaimers and liability
Picobello is an organizational and motivational tool, not professional medical, psychological, educational or legal advice. Parents remain responsible for the safety, suitability and supervision of household tasks and rewards.
We provide the Service with the care required by applicable law. We cannot promise that it will meet every family's needs or prevent every unauthorized act; your statutory rights remain unaffected.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for intent, gross negligence, injury to life, body or health, and mandatory consumer and product liability rights.
17. Governing rules and disputes
The mandatory consumer and data-protection laws that apply under the relevant conflict-of-law rules remain in force. These Terms do not take away the protection of the mandatory law or courts available at a consumer's habitual residence.
Please contact support@picobelloapp.com first so we can try to resolve a problem informally. This does not restrict access to a competent court, supervisory authority or mandatory dispute-resolution route.
18. Changes to these Terms
We may update these Terms for legal, security, provider or product reasons. We will tell you about a material change in good time before it takes effect, in the app or by email, and change the version and date. A material change that goes beyond what these Terms already allow applies to you only if you accept it. If you do not accept it, you can stop using the Service, delete your account and end your subscription through the store. Continued use alone does not replace consent or acceptance where the law requires it.
19. General
If part of these Terms is unenforceable, the rest remains effective. A failure to enforce a provision is not a waiver.
20. Contact
Picobello Software UG (haftungsbeschränkt)
c/o The Base Berlin One, Pestalozzistraße 5-8, Apt. 216, 13187 Berlin, Germany
Managing director: Felix Parey
Commercial register: Amtsgericht Charlottenburg, HRB 291439 B