Delete your Picobello account
You can delete your Picobello account, your family or a single child profile at any time, in the app or by email. This page explains how, and what happens to the data.
App: Picobello: Chores Rewarded! (Picobello Software UG, haftungsbeschränkt)
Delete your account in the app
- Open the parent area, then go to Settings → Account → Delete Account.
- If you are the last parent with a sign-in, deleting your account also deletes the family and every child profile. If another parent remains, only your own parent profile is deleted.
- A parent who joined with a family code and has no sign-in finds Leave Family & Delete Profile in the same place.
- The deletion starts straight away and is removed from our active systems within minutes.
Delete a child profile
- A parent goes to Settings → Privacy Choices, picks the child and taps Delete Profile….
- A child can ask for their own profile to be deleted under Settings → Privacy & Help.
Ask us by email
If you can no longer use the app, email us from the address your account uses. Tell us whether you want your parent account, your whole family or a single child profile deleted. We may ask you to confirm that the account is yours before we delete anything. We complete the deletion within one month of your request.
Email support@picobelloapp.comPlease do not send passwords, sign-in codes or more information about your children than we need to find the account.
What is deleted and what is kept
- Deleted: your account, and, when the family is deleted, every child profile with its quests, coins, rewards and activity.
- Backups: backup copies expire within 98 days. They can never bring deleted data back into use.
- Deletion record: a record without any names is kept for 98 days as proof that the deletion happened.
- Support messages: messages you sent us are deleted within one month.
Subscriptions keep running. Deleting your account does not cancel a subscription. Cancel it in Google Play under Payments & subscriptions → Subscriptions, or in the App Store under your Apple Account → Subscriptions.
Full details are in our Privacy Policy.